To establish and maintain a customer orientated commercial enterprise which will meet the technological needs of the community through a sustained commitment to quality, integrity and ethical business practice.
 

The Mission of AXXIS Technology will be achieved through the following aims:

• To establish and maintain accessible commercial premises.
• To maintain an appropriate range of relevant products and services.
• To ensure that all personnel are adequately informed and trained in the products and services available.
• To provide customer service which is of the highest possible quality.
• To operate at all times in compliance with all relevant laws, statutory regulations, standards and customs.
• To operate at all times in an ethical and honest manner.
• To plan, implement, maintain and respond to appropriate quality assurance mechanisms.

• Objective: This Code of Practice serves to establish a set of basic principles that openly indicate the manner in which AXXIS Technology will conduct business. They indicate minimum levels of professionalism that can be expected by all customers:
• We will carry out all work with due care and diligence, to the best of our ability and in accordance with the expressed requirements of the customer.
• We will endeavour to provide products and services that meet the functional and financial needs of customers.
• We will endeavour to complete all work on time and within budgets and will advise customers as soon as practicable if this is not possible.
• We will establish, maintain and comply with appropriate quality assurance procedures.
• We will maintain our professional standards, knowledge and awareness of technological developments relevant to the services and products offered.
• We will accept professional responsibility for our work.
• We will only accept work or offer services that are within the professional competencies of our staff and will not claim competencies that we do not possess.
• We will ensure that we have appropriate knowledge and understanding of relevant legislation and regulations and will comply with such requirements.
• We will not engage in activities that may endanger the health or safety of others.

Objective: This Code of Professional Conduct serves to establish a set of basic principles which openly indicate acceptable, and minimum standards of professional conduct and which aim to safeguard the rights of all AXXIS Technology customers. They are guidelines which define how we intend to conduct ourselves and our business:

• We will treat customers with respect and dignity and will seek to satisfy their needs and expectations.
• We will accept the individual characteristics of customers and respect their right to choose.
• We will offer and deliver all services with honesty, integrity and impartiality and avoid conduct which could suggest otherwise.
• We will give advice, support and information which is in the best interests of the customer and is not knowingly fraudulent, inaccurate or dishonest.
• We will treat all information gained in the course of conducting business as confidential and will ensure that the information is secure.
• We will not use any personal information gained during the conducting of business for personal gain or for the benefit of a third party without the prior permission of the customer.
• We will not withhold information or give misleading information on services or products or take advantage of lack of knowledge or inexperience of customers.
• We will endeavour to ensure that customers have an appropriate level of awareness of the function, capacities and limitations of any product being considered for purchase.
• We will openly declare any potential conflicts of interest which may arise out of personal relationships, financial involvement or acceptance of gift or favour.

Objective: AXXIS Technology acknowledges that all prospective and existing customers have the following minimum rights related to the course of any interaction with this organisation:

• Quality of Service. All customers have the right to expect the highest quality of professional service regardless of the circumstances for dealing with the organisation.
• Quality of Products. All customers have the right to expect all products are of a quality that is consistent with all claims, advertising and advice related to that product.
• Competency. All customers have the right to expect personnel to be knowledgeable regarding the services and products offered and to be capable of meeting their reasonable expectations.
• Efficiency. All customers have the right to efficient and effective service regardless of the nature of their interaction.
• Honesty and Integrity. All customers have the right to expect to be treated with honesty and integrity in all their dealings with the organisation.
• To be Informed. All customers have the right to be informed on any issue or matter that is relevant to any decision making related to services or products.
• To Choose. All customers have the right to choose the services and products that they consider to be appropriate for their needs without undue pressure.
• To be Heard. All customers have the right to be listened to and be given due attention and consideration.
• Confidentiality. All customers have the right to expect that all information given during the course of business will remain confidential and will remain so unless specific permission is given.
• Grievance Procedure. All customers have the right to a process which allows for a fair hearing of complaints related to any service or product provided by or purchased from AXXIS Technology